📱 CANCELLATION POLICY
At NextGen Mobile, we understand that sometimes plans change. We aim to handle cancellations fairly and efficiently to ensure customer satisfaction while maintaining our operational integrity.
Order Cancellation Window
- Orders may be cancelled within 24 hours of purchase, provided that the order has not yet been shipped or prepared for delivery.
- Once your order has been processed or dispatched, cancellation will no longer be possible.
How to Cancel
To request a cancellation, please contact our customer service team immediately:
📧 nextgenmobile27@gmail.com
📞 011-27056232
Please include your order number and reason for cancellation in your message.
Refund for Cancelled Orders
- Approved cancellations made before dispatch will receive a full refund via the original payment method.
- Refunds are typically processed within 3–7 business days, depending on your bank or payment provider.
Exceptions
- Orders for customized or special-request items cannot be cancelled once processing begins.
- Repeated or fraudulent cancellation attempts may result in restricted access to our services.
We appreciate your understanding and cooperation in helping us maintain a smooth and reliable shopping experience.