Refund Policy
We want every customer to shop with confidence. If you are unhappy with your purchase, you may request a refund under the following terms:
1. Eligibility
Refunds are allowed when:
- The product received is incorrect
- The product arrives damaged or defective
- The product fails within the return/refund window and is not due to misuse
2. Non-Refundable Cases
Refunds will not be granted when:
- Damage is caused by negligence or mishandling
- Change of mind after the product has been used/opened (unless stated otherwise)
- Expired warranty or claim submission beyond the policy timeline
3. Claim Procedure
To request a refund:
- Contact us within 3 days of receiving the item
- Provide receipt/proof of purchase
- Include photos/videos as evidence
Once approved, refunds will be issued through the original payment method.